Customer Service Officer - Welshpool

Welshpool WA, Australia
  • Support role with market leader in precast concrete industry
  • Prior transport & logistics experience highly desirable but not essential
  • Build on your career - fantastic support & development opportunities available

About Holcim Australia

Holcim is one of the world's leading suppliers of construction materials including cement, aggregates (crushed stone, gravel and sand) concrete and precast products with 80,000 people in 70 countries around the world and annual sales in excess of US$20 Billion.

With a strong focus on sustainable development, Holcim's values are strength, performance and passion. We have been supplying Australia's construction industry including major infrastructure, civil and mining sectors for more than 100 years.  Holcim Australia employs 3,000+ people and operates over 300 sites in every state and territory. 

Our Humes business is Australia's leading provider of engineered concrete solutions for the civil construction industry. We pride ourselves on delivering customised solutions to maximise installation, performance, and service outcomes for our clients.

About the role

 The successful applicant will be responsible for ensuring that customers have a professional experience when placing orders and taking deliveries from the company.  Deliver exceptional service across a dedicated account base by improving relationships with customers. 

 Key Responsibilities:

  • Respond to customer telephone inquiries, orders, dispatching and complaints.   
  • Monitor the distribution of products to the point of delivery.
  • Report customer complaints and service requirements to appropriate personnel in a timely and efficient manner
  • Liaise with Account Managers to keep them abreast of customer needs.
  • Build internal networks and maintain effective communication with colleagues.

About you

You have found your niche in high volume call centres and enjoy being the voice of calm & reason in high pressure situations.  You prefer dealing with a wide range of people both blue and white collar but would like to specialise in an industry so you can build up some valuable knowledge for the future.

You are confident you can do the job as you have:

  • Experience in high volume call centres
  • Strong organisational and prioritisation skills
  • Consistent & accurate approach to data entry
  • Well-developed telephone manne 

Why join Holcim Australia?

You are looking for a career in a corporate environment where you can further develop your customer service skills.  

  • We invest in the development of our people, providing a variety of careers within the company both locally and globally.
  • We have a great culture. On average people stay with us for 8 years, moving to new roles approximately every 2-3 years.
  • We are dedicated to our environment and the communities where we live and work in.
  • We strive for best practice across our entire business. We are industry leaders in safety management, environmental performance, social responsibility, sales force effectiveness, and operational efficiency.

Find out where Holcim can take your career by applying today.


Type: Permanent

Category: Call Centre and Customer Service

Reference ID: ME000470

Date Posted: 01/23/2019